1. What is the Ultra Trac RFID Restaurant Table Location System and how does it work?
The Ultra Trac RFID Restaurant Table Location System is designed for restaurants with order-at-the-counter or bar service. When a customer places an order, they are given a Customer Tracking Pager. Upon selecting a table and placing the pager on it, the system automatically identifies the table’s location via RFID technology. This information is displayed on a screen, linking the food order with the customer’s table. If the customer moves tables, the system updates the location in real-time.
2. What are the main benefits of using this system?
The Ultra Trac system offers several benefits: it eliminates the time wasted searching for customers who have moved tables, ensures faster food delivery, increases table turnover during busy periods, improves customer satisfaction by providing quicker service, reduces food waste and customer refunds, and offers a live table plan that displays seating and orders. It also streamlines restaurant operations by displaying the table number for each order, allowing for efficient food delivery.
3. How does the system handle take away orders?
For takeaway orders, the Ultra Trac system allows staff to alert customers via their pager when their order is ready. Staff simply tap the order on the screen, triggering the pager to notify the customer, who can then collect their food.
4. What types of display devices are compatible with the Ultra Trac system?
The Ultra Trac system is versatile in terms of display options. It can operate on computer screens, Android tablets and phones, and any screen with an HDMI input. This flexibility allows restaurants to utilise existing equipment and easily integrate the system into their operations.
5. Is the Ultra Trac system difficult to install?
No, the Ultra Trac system is designed for ease of installation and is completely wireless in operation. This minimises disruption and makes the set-up process straightforward for restaurants.
6. What type of restaurants would benefit most from this system?
The Ultra Trac system is ideally suited for quick service restaurants, fast-casual restaurants, order-at-the-counter service venues, bar restaurants, and garden centre restaurants. It works well anywhere with a need to efficiently locate customers who have ordered and found their own seating.
7. What happens if a customer moves tables after placing their pager?
The system is designed for live tracking. If a customer moves to a different table, the RFID technology will instantly update the system with the new table number, ensuring staff always know where the order should be delivered, eliminating the need to search for the correct table.
8. How does the system contribute to efficient restaurant operations during busy times?
During busy periods, the Ultra Trac system allows staff to deliver food faster and turn tables more quickly. By instantly matching food orders with the correct table and displaying this information on a screen, it allows servers to deliver food quickly and efficiently without any confusion, which boosts customer satisfaction. The system is designed to maximise efficiency during busy periods.
