Scotney Castle Improves Service with Table Tracking

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Efficient table service is an important element of the Coach House Tea Room at Scotney Castle which is operated by the National Trust.

Scotney Castle has installed an Ultra Trac table location system at the Coach House Tea Room, with 22 tables inside the converted Coach House and 44 tables outside in the courtyard and lawn area. Customers were previously provided with a stylishly designed cat board showing their order number when they ordered food and this would be placed on their selected table.

For staff delivering food to diners this meant they would have to walk around the inside & outside seating area looking for the order number when delivering food.

With the new Ultra Trac system diners are given a tracker when they order food and once they are seated at their selected table they place the tracker on the table and the order & table is displayed on a screen allowing staff to see at a glance where any order is seated.

Mike Lynch Food & Beverage Manager at Scotney Castle comments “during busy periods we can have over 200 people seated at tables both inside & outside at the tea rooms, delivering food orders efficiently & offering a great customer experience is a priority for us and with our tables being spread over a large area operating with number boards was challenging.”

“With the new Ultra Trac system we now have a far more efficient operation, the moment a customer sits at a table and places the tracker on it we can see which table they are seated at and if we tap the order on screen the system displays a map showing where the table is located.”

“Staff love the new system as they can now see where any food order has to be delivered to and the chef can also see how many orders are waiting along with the time elapsed since ordering. For take away orders we can call the customers tracker from the touch screen and the tracker flashes & vibrates alerting the customer that their food order is ready for collection.”

“The Ultra Trac system is a great addition to our operation”.

See how to improve food service with the Ultra Trac Table Tracking System.

Staff Pagers Just Got Tough

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When we looked at redesigning our staff pagers we listened to feedback from our customers. Our customers said they would like a slimmer lightweight pager that looked stylish, they wanted a strong vibration alert that could be easily felt but not audible, great battery life and a robust pager that is waterproof.

Our design team took the feedback on board and completely redesigned a new staff pager. The V3 Staff Pager is IP65 rated to protect against water ingress, the V3 Staff Pager can be used outside in the rain and can withstand the rigours of the hospitality environment where staff may be handling the pager with wet hands and could even from time to time drop a pager in the sink.

The single board design and rubber bump bar not only ensures that the pager will withstand multiple drops but the single board construction also enabled us to build the thinnest staff pager available being only 17 mm thick.

Using the latest brushless ERM (eccentric rotating mass vibration motor) vibration motor ensured the V3 produced a powerful vibe whilst remaining virtually silent.

The V3 Staff Pager is supplied with 12 position smart charging bases ensuring that batteries are always charged to the optimum level and pager batteries can last up to 3 days between charging.

The ergonomically designed V3 sets the standard for what we believe is the the most stylish robust staff pager available.

The new sleek V3 Staff Pager is offered with all of our Server Call & Staff Call systems.

Find out more about Staff Call & Server Call Systems.

Business As Usual Despite Chip Shortage

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The global chip shortage is causing issues with supplies of products around the world, virtually all electronics uses microchips and our pagers and transmitters are no different. The global shortage of microchips has caused major disruption to production in many industries and the shortage has resulted in increased upward pressure on prices.

Fortunately despite the increased demand for microchips and lack of supply we have secured supplies of microchips for all of our production for the foreseeable future. Our component procurement for production is scheduled 12 months in advance and we have procured 300,000 microchips for our ongoing manufacturing across our group of companies.

Despite the cost of microchips spiralling five fold & air and sea freight costs tripling we are ensuring our products remain competitively priced and that we continue to deliver the highest quality systems for our customers.

Pager Call Systems remains committed to ensuring our customers receive the best service and products available at competitive pricing.

Touch Screen Call Points for Meeting Rooms

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Offering exceptional service to clients using meeting rooms in hotels & conference centres ensures your guests will use the facilities again and again. Call Point has been developed to ensure venues can offer clients instant communication with staff members at the touch of a button.

Call Point is a touch screen call for service system that offers you total control, Call Points can be either wall or desk mounted in as many meeting rooms as required. Each Call Point can be independently configured with one to six on screen call buttons. Each button can be customised with a choice of colour, button label and unique message to send.

Each Call Point Button is set to call individual staff members or multiple staff members. When a staff member is called they will be alerted on their slim Pager with the display showing the location of the Call Point and the message sent.

Call Point offers the user complete control with the option to reconfigure the number of buttons required on screen through the password protected user menus. With the option to reconfigure Call Point at any time your system is always up to date.

Ensuring messages are always delivered efficiently when your guests call for service is guaranteed using Call Points unique RF technology, even the largest buildings will receive full coverage with Call Point.

If you would like more information on how Call Point helps offer exceptional service to meeting rooms call us on 0800 774 7320.

Read more about Call Point here.

Queues for COVID-19 Vaccine – Quiet Call System Helps Manage Queues

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Pager Call Systems are helping to manage queues for COVID-19 vaccines at vaccination centres with Quiet Call Ultra Systems.

The UK Government has announced an ambitious plan to ramp up vaccinations to 2 million per week, this has inevitably led to large numbers of people queuing at vaccination centres across the UK with elderly and vulnerable people having to queue in inclement weather. With a Quiet Call Ultra patient calling system from Pager Call Systems patients can wait in their car and be called for their vaccination either by the smart Quiet Call Ultra Pager or via SMS Text Message.

Chris Hawkins Managing Director of Pager Call Systems commented “We have been supplying patient calling systems to the NHS for a number of years and are the largest supplier to hospitals in the UK, with the advent of COVID-19 we have seen an increased uptake in systems from hospital outpatient departments & GP Surgeries.”

“Using our system at vaccination centres makes perfect sense enabling the centre to not only manage the queue but also provide a better service to patients. With the volume of people visiting vaccination centres queues are unavoidable but if patients can wait in their cars at least they can avoid the cold and rain we have at this time of the year. All of our team are pleased to be involved with this fantastic initiative”

More information on our Quiet Call System can be found here, Patient Call System.

Duston Eldean Primary School

Laptops for Children at Duston Eldean Primary School

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Duston Eldean Primary School are fundraising to provide laptops for children of families that do not have access to one at home.
Pager Call Systems are pleased to support this initiative and would encourage other businesses to help if they can.

You may think (as we did) that government is funding laptops for children to support remote learning, they are but the quantity is severely limited and in the case of Duston Eldean Primary School they are getting 3 laptops which means they need to raise funds for 20 more that they need to support all the children who do not have access to one.

We realise that in the current environment it is tough for everyone but ensuring our children are not disadvantaged because of school closures and all children have equal access to education is important.

If you would like to support Duston Eldean Primary School and help with funding please contact them via their website https://www.dustoneldeanprimary.co.uk/contact-us

Please help if you can.

Ultra Trac RFID Table Tracking

Restaurant Table Tracking System

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Restaurants & bars are driving food delivery efficiency with the new Ultra Trac table location system from Pager Call Systems. Ultra Trac RFID system displays which table a food order is seated at and updates if diners move tables.

The system also offers operators the facility to add take away orders and call customers back to collect food when required.

Ultra Trac RFID Table Tracking System

Food orders are displayed on screen along with the table number the diner is seated at. For take away orders the system indicates that the order is for take away and the customer can be called once the order is ready for collection.

The system can also display a floor plan showing a table plan and indicating where a customer is seated.

The system can display on tablets, phones, PC’s with Android, Apple IOS or Windows operating systems, it is even has a direct HDMI output for displaying on any screen with a HDMI input.

Ease of installation is a key feature of the Ultra Trac system, any size of restaurant can be covered by the system including outside tables if required.

For more information and to see the video with more details check out our Ultra Trac RFID Restaurant Table Location System webpage.

Royal United Hospitals Bath Extends Patient Pager Use

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Anxious parents waiting while their child has surgery at the Royal United Hospitals Bath NHS Foundation Trust (RUH) are now being given pagers to alert them when all is well.

What began as a trial in the Recovery Unit has proved so successful that it’s now being extended to other areas across the hospital.

Consultant anaesthetist Fiona Kelly, who helped set up the initiative, said: “Mobile phones aren’t always reliable – some parents have their phone turned off or turned down, and some might not have a mobile. We’ve shown that a personal pager is a much more reliable way of contacting them when they’re needed.

“A pager gives parents or carers a sense of reassurance and lets them have a break, for example to leave the ward and go to the hospital café, while their child is having their operation. Parents often do not eat and drink on the morning of surgery while their child is nil by mouth, and this can make a difficult day for them even harder. The pagers also guarantee that parents can be easily called when they’re needed, meaning they can be quickly reunited with their child in recovery. This gives the parents a greater sense of control.”

Some 3000 children from two months to 18 years old are anaesthetised each year at the RUH. A 2017 survey showed that, before the pager system was introduced, it took an average of 23 minutes for a parent to re-join their child in the Recovery Unit, and 70% of children waited for more than 15 minutes. Using the pagers has cut that time to an average 2.8 minutes, with no child waiting more than 11 minutes.

Fiona Kelly said: “The feedback has been really positive, with parents saying how big a benefit the pagers are, improving their child’s experience and making it much less stressful for them.”

Kerry and Neil Sidwick were given a parent pager when their son Charlie had an operation to have four teeth removed. Kelly said: “The pager gave us reassurance that we would not miss Charlie waking up. It meant we could pop and get a coffee without risking not being there for him.”

Patient Pagers at Royal United Hospital Bath

The pagers were funded by the Friends of the RUH charity and the Trust’s Innovation Panel, where staff pitch for funding for ideas that improve patient care and experience and efficiency.

Identical pagers have been successfully introduced in the Intensive Care Unit for family and friends of patients, and it is now hoped to roll out pagers in pharmacy and in other wards and hospital areas.

The pager programme is supported by the Trust’s Patient Experience Team. Lead Sharon Manhi said: “As a Trust, we are committed to ensuring that we use the experience of our patients, families and staff to improve the care that we provide. Introducing these pagers is a brilliant example of a simple idea that we can demonstrate has real benefits to all concerned.”

Since the system provided by Pager Call Systems was originally installed the initiative has been extended to six departments within the hospital.

Patient Call System Southampton Hospital UrologyPager Call Systems

Quiet Call Patient Paging at the University Hospital Southampton new £2.2 million new Urology Centre

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The University Hospital Southampton has added a new purpose built Urology Centre. Among the facilities are new clinic and treatment rooms which enable the team to carry out more procedures and tests promptly without the need to admit patients.

As part of the Trusts commitment to offering patients excellent care the department has installed a Quiet Call Ultra Patient Paging System from Pager Call Systems. Pictured above is Senior Sister of the Urology Day Unit Clare Tull.

Pager Call Systems provides patient Call Systems for NHS Trusts throughout the UK with systems available for deployment in individual department or fully networked systems for full site coverage. See our range of patient pagers here Patient Pagers